From Monday 13th April 2026 we are making changes in the way you will be able to make a GP appointment.

From this date, one of our doctors will triage all appointment requests through the eConsult system, and advise you accordingly. 

This could triaged to be a same day face-to-face appointment, or a routine appointment within the week etc.  This could aslo be a telephone consultation with a GP or Nurse Practitioner.  It could be triaged without further need for an appointment and a prescription sent to your nominated pharmacy for you. It could be navigated to another Health Care Professional such as our physiotherapist, podiatrist, midwife or practice nurse etc.  It could even be triaged to a referral to another provider such as a community pharmacist for minor ailments. The information you provide assists the doctor to make this clinical decision.

The earlier in the day that you submit your eConsult request, the greater the chance of getting a same day response.

eConsult can be submitted via the NHS app - Just go to the services section and click on contact your GP about a health problem.  An econsult can be submitted from the home screen of our website and where you are not digitally enabled we can transfer the information for you by telephone or if you come into the surgery on a paper form.

In line with the new GP Contract - if the doctor determines your need to be urgent then we will respond on the same day and arrange an appointment on the same day.  Please ensure your telephone number is up to date.

If you are unable to access the internet or if eConsult is not available, then please telephone the practice, one of our receptionists will complete an eConsult on your behalf ONLY if internet is not available.

Alternatively, you can come to the practice during our normal opening hours and complete a form by hand, this will be added to the eConsult system by a receptionist for the doctor to triage

If, after triaging your eConsult, one of our GPs feel that an appointment needs to be arranged then we one of our team will contact you directly to book or we will send you an electronic booking link for you to make this appointment yourself. 

Booking links are great – they let you see all the available dates and times and you can choose the one that works best for you.  They’re really easy to use and even remain valid for 7 days from being sent – so if you don’t see something suitable when you first look if you wait until another day you will see if other appointments have opened up.

The new triage system will not impact on the existing pre-bookable non-urgent appointments that we offer

We would like to thank you in advance for being patient with our staff during this transitional period

Eligible cohorts for the COVID-19 spring 2026 programme are:  

• adults aged 75 years and over 
• residents in a care home for older adults
• individuals aged 6 months and over who are immunosuppressed.

A text message will be sent to all eligible patients to book an appointment or alternatively contact the surgery.

We would like to inform our patients of a change to our service provision during the final 30 minutes of our core operating hours. To ensure that patients continue to have access to appropriate care during this time, the practice will offer alternative arrangements for care between 6:00pm and 6:30pm, by telephone 01642 944229.

Practice Locations

· Brotton Surgery & The Garth Surgery – East Cleveland

· Park Surgery – Middlesbrough

· Ravenscar Surgery – Redcar

Telephone Access

Patients can call the alternative contact number: 01642 944229 between 6pm and 6.30pm.

Thinking about Mounjaro (tirzepatide) injections for weight loss?

Heard you can now get them from the NHS?

The ICB (Integrated Care Board) have been tasked by NHS England with providing these in GP practices by 23rd June.

But…

Only for very specific groups of patients with a number of particular health conditions - estimated to only be a handful of patients in each practice.

And…

The details of how GPs will be able to provide these injections have still not been agreed.

So…

Please don’t make an appointment about Mounjaro yet - we are very likely to have to disappoint.

Also…

Even when details of how GPs can provide Mounjaro have been agreed, we will need to arrange training and set up clinics, which will take time.

We want to help as many patients as we can, but are limited by the plans of the ICB based on NHS England requirements.

Summary:

Please help us to help you - we will tell you as soon as we can help you with Mounjaro, so please don’t make appointments about this right now.

The Pharmacy First service enables members of the public to visit pharmacies, as a first port of call, for help with a range of common minor conditions.

The service enables pharmacists to offer advice to patients and supply NHS medicines, where clinically appropriate, for:

1. Sinusitis – for children and adults aged 12 years and over;
2. Sore throat – for children and adults aged 5 years and over;
3. Earache (Acute otitis media) – for children aged 1 to 17 years;
4. Infected insect bite – for children and adults aged 1 year and over;
5. Impetigo – for children and adults aged 1 year and over;
6. Shingles – for adults aged 18 years and over; and
7. Uncomplicated urinary tract infections in women aged 16 to 64 years.

It is hoped that the service will be expanded to include more conditions in the future.

In the consultations with a pharmacist, people with symptoms suggestive of the seven conditions will be provided with advice and be supplied, where clinically necessary, with a prescription-only treatment under a Patient Group Direction (PGD) or a pharmacy only medicine.

If the pharmacy team cannot help with the condition the patient is presenting with, they will be referred to the appropriate healthcare access point, such as a GP surgery or A&E. 

In addition to this, patients can continue to be able to access emergency prescription medicines or consultations on other minor conditions where they have been referred to the pharmacy by NHS 111, their GP surgery or other settings. 

The Pharmacy First service is an optional service, but over 95% of pharmacies have signed up to offer it.

From Monday 1 April 2024, North Tees and Hartlepool NHS Foundation Trust, South Tees Hospitals NHS Foundation Trust, the North East Ambulance Service (NEAS) and Hartlepool and Stockton Health (H&SH) GP federation, will operate four urgent treatment centres across the region. Service provision covers 24 hours a day, seven days a week, 365 days a year including bank holidays and public holidays.

These will be located at:

• The James Cook University Hospital (24 hours a day)
• University Hospital of Hartlepool (24 hours a day)
• University Hospital of North Tees (24 hours a day)
• Redcar Primary Care Hospital (8am – midnight)

This includes a new urgent treatment centre at The James Cook University Hospital, which will open its doors on the first day of the new alliance, to integrate with the existing accident and emergency department.

These centres, which will share expertise – including GPs, nurse practitioners and health support workers - and offer an aligned service across each centre, will treat many minor illnesses and injuries, including:

• Strains and sprains
• Suspected broken limbs
• Minor head injuries
• Cuts and grazes
• Bites and stings, minor scalds and burns
• Ear and throat infections
• Skin infections and rashes
• Eye problems
• Coughs and colds
• Feverish illness
• Abdominal pain
• Vomiting and diarrhoea
• Urinary tract infections

For anyone unsure which service to use, NHS 111 will be on hand to offer advice and support.

Healthier Together Respiratory Illness in Children and Winter Pressures 

Healthier Together website Healthier Together | Home (nenc-healthiertogether.nhs.uk)  and mobile app. 

ABC of Winter wonders:

Asthma – acute exacerbations & good control

Bronchiolitis & all it brings 

COVID an update for 2022

Don’t ever forget sepsis & fevers

Fevers – focus on the red flags & safety netting

ESTON PRIMARY CARE NEWORK

 Normanby Medical Centre, South Grange Medical Centre, Manor House Surgery, Eston Surgery and Cambridge Medical Centre

working together.

From October 2022 and in addition to the current opening hours of your surgery, you will also be able to book appointments at one of the surgeries (above) from 6.30pm – 8pm weekdays and 9am-5pm on Saturday.

PLEASE NOTE THAT THESE CLINICS ARE BOOKED APPOINTMENTS ONLY AND NOT FOR WALK IN PATIENTS.

To find out what is available you should book by telephoning your own surgery and you will be directed to the most appropriate clinic. The Receptionists will endeavour to book you in at your own surgery wherever possible.

For regular appointments during the day, the usual systems are still in operation.

Mondays

Grangetown, St Hilda’s of Whitby, Clynes Road, Grangetown TS6 7LY       11am – 1pm

Mersey Road FB, Newcomen Methodist Church corner of Mersey Rd and Troutbeck Rd Redcar TS10 1NH       11:30am – 1pm

 Tuesdays

Emmanuel Church Saltburn, Windsor Rd Saltburn TS12 1LE, in the Echo Hall at the back       12:30pm - 2:30pm

 Wednesdays

Park Avenue Foodbank, Redcar Baptist Church, Park Avenue, Redcar TS10 3LJ       11am – 1pm

South Bank Baptist Church, Redcar Road East, South Bank TS6 6PH       10.30am – 12.30pm

 Thursdays

St Peter’s Church, Lord Street Redcar TS10 3JL       11am -1pm

Brotton Foodbank Centre, Brotton Methodist Church, High Street Brotton TS12 2PA     1pm - 2.30pm

Fridays

St George’s Church, Spencer Road, Normanby TS6 9BH        9:30am – 1pm

All Saint’s Church, South Avenue, Dormanstown TS10 5LL        11am – 13:30pm

 For your information,

No delivery service is available

Our centres are now back open inside to clients.

We also have advisors available to help clients with other issues

Please adhere to Covid restrictions at all foodbank centres as required.

We are delighted to introduce an upgrade to our telephone system.

We have added an automated service called Voice Connect which allows you to book, cancel and change an appointment.  This is available 24 hours a day, 7 days a week.

There are no call queues and frees up the reception staff to deal with patients that need to speak to us.

To use this service call 01642 927133